Privacy Policy
Last updated: July 2026
This Privacy Policy explains how HealthCareCourses (An LSIB brand) (“HCC”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website, create a learner account, purchase courses, or use any related services (collectively, the “Services”).
By creating an account or continuing to use the Services, you acknowledge that you have read this Privacy Policy.
1. Who we are
HealthCareCourses (An LSIB brand) operates an online learning platform offering self-paced courses, assessments, certificates, and related educational resources.
Registered address: 622, Crown House, North Circular Road, Park Royal, London, NW10 7PN, United Kingdom
2. Information we collect
We may collect the following categories of personal information:
- Account information: name, email address, password (stored in hashed form), country, and profile details you provide when registering or updating your account.
- Learning activity: course enrolments, progress, quiz attempts, assessment results, certificate requests, and dashboard preferences.
- Payment information: billing details and transaction records. Card payments are processed by our payment partners (such as Stripe). We do not store full card numbers on our servers.
- Communications: messages you send to support, newsletter subscriptions, and email preferences.
- Technical data: IP address, browser type, device information, pages visited, referral source, and cookies or similar technologies.
- Authentication data: if you sign in with a third-party provider (such as Google, Facebook, Apple, or organisation SSO), we receive information permitted by that provider, typically including your name and email address.
- Security verification: signals from fraud-prevention and bot-protection services (such as Cloudflare Turnstile) to help protect accounts and forms.
3. How we use your information
We use personal information to:
- create and manage your learner account;
- provide access to courses, certificates, dashboards, and support;
- process payments, issue receipts, and manage refunds where applicable;
- send service-related emails such as login details, password resets, enrolment confirmations, and important account notices;
- send marketing communications where you have opted in, and honour unsubscribe requests;
- improve platform performance, security, and user experience;
- comply with legal, regulatory, and contractual obligations; and
- prevent fraud, abuse, and unauthorised access.
4. Legal bases for processing
Where applicable data protection law requires a lawful basis, we rely on one or more of the following: performance of a contract with you, compliance with legal obligations, legitimate interests (such as platform security and service improvement), and consent (for example, where required for certain marketing communications or cookies).
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers that help us operate the platform, such as hosting, email delivery, payment processing, analytics, customer support, and security providers.
- Authentication partners when you choose to sign in using external login providers.
- Professional advisers where reasonably necessary (for example, legal, accounting, or compliance support).
- Authorities when required by law, court order, or to protect the rights, safety, and security of HCC, our users, or others.
- Business transfers in connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate safeguards.
All third-party processors are required to handle personal data securely and only for authorised purposes.
6. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure site usage, and protect forms from abuse. You can control cookies through your browser settings. Disabling some cookies may affect account login or checkout functionality.
7. Data retention
We retain personal information for as long as needed to provide the Services, maintain business records, resolve disputes, enforce agreements, and meet legal requirements. When data is no longer required, we delete or anonymise it using reasonable technical and organisational measures.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based. You may also have the right to data portability and to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us. We may need to verify your identity before responding.
9. Security
We implement administrative, technical, and organisational safeguards designed to protect personal information, including encrypted connections, access controls, and secure password storage. No online service can guarantee absolute security, but we work to reduce risk and respond to incidents appropriately.
10. International transfers
Your information may be processed in countries other than your own where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers of personal data.
11. Children
The Services are intended for users who can lawfully enter into a binding agreement. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent where required by law.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the Services after changes become effective constitutes acceptance of the revised policy.