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Professional Certificate in Customer Experience Design
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Understanding Customer Experience
2
Customer Journey Mapping
3
User Research and Analysis
4
Design Thinking for Customer Experience
5
Prototyping and Testing Solutions
6
Customer Experience Metrics and KPIs
7
Digital Touchpoints and Engagement
8
Service Design Principles
9
Creating Emotional Connections
10
Implementing Customer Feedback Loops
11
Customer Experience Strategy
12
Customer Journey Mapping
13
Persona Development
14
Service Design Principles
15
Omnichannel Experience
16
User Experience Research
17
Data Analytics for CX
18
Design Thinking Methods
19
Feedback and Measurement
20
Continuous Improvement in CX.
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90
Career Path
Key facts
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Why this course
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Frequently asked questions
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Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.