Professional Certificate in Hospitality Front Desk Procedures

Learn essential front desk procedures for the hospitality industry, including check-ins, reservations, and customer service, with this professional certificate.

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Flexible schedule
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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Introduction To Front Desk Operations

2

Customer Service In Hospitality

3

Reservation Systems

4

Check-In And Check-Out Procedures

5

Handling Guest Inquiries And Complaints

6

Communication Skills For Front Desk Staff

7

Front Desk Security And Safety

8

Managing Room Inventory

9

Billing And Payment Processing

10

Front Desk Administration And Record-Keeping

11

Introduction To Front Desk Operations

12

Professional Communication For Front Desk Staff

13

Reservation Systems And Procedures

14

Guest Check-In And Check-Out Procedures

15

Handling Guest Inquiries And Complaints

16

Managing Front Desk Cash And Credit Transactions

17

Safety And Security Procedures For Front Desk Staff

18

Front Desk Sales And Upselling Techniques

19

Front Desk Record-Keeping And Reporting

20

Professionalism And Ethics In Front Desk Operations

Career Path

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Key facts

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Why this course

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People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Jacob Thompson
US

I can't express how impressed I am with Stanmore's Professional Certificate in Hospitality Front Desk Procedures. Having a solid foundation in hospitality procedures has helped me immensely in my current role at a luxury hotel. From managing reservations, check-ins, and check-outs to handling complaints and unexpected situations, the course content is spot on and comprehensive. I'm grateful for the wealth of knowledge and practical skills I've gained from this program.

Emily Johnson
GB

As a hospitality professional in the United Kingdom, I couldn't have made a better choice than Stanmore's Professional Certificate in Hospitality Front Desk Procedures. The course materials were top-notch, and I especially appreciated the real-world case studies and scenarios that allowed me to apply the skills I was learning. The course content was directly relevant to my day-to-day work, and I feel much more confident in my abilities as a result of completing the course. Highly recommended!

Liam Patel
IN

A genuinely eye-opening experience! Stanmore's Professional Certificate in Hospitality Front Desk Procedures is a well-structured and engaging course that equipped me with the tools and techniques necessary to excel in front-desk operations. The course content is practical, informative, and easy to follow, making it an excellent fit for both beginners and seasoned professionals. If you're looking to enhance your hospitality career, this course is a must-take!

Grace Lee
US

Having recently completed Stanmore's Professional Certificate in Hospitality Front Desk Procedures, I couldn't be happier with the outcomes! The course content was engaging, informative, and well-organized, and the course materials were both relevant and high-quality. I feel much more confident in my ability to manage front-desk operations effectively, and I'm already seeing improvements in my daily work. A fantastic course, and I highly recommend it to anyone in the hospitality industry!





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Taught in English

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Recently updated!

October 2025