Undergraduate Certificate in Customer Experience Optimization for Automotive Sales

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Overview

Learning outcomes

Course content

Understanding Customer Behavior

Implementing Customer Feedback

Utilizing Data Analytics

Improving Sales Processes

Enhancing Customer Communication

Crafting Customer Experiences

Developing Customer Loyalty Programs

Implementing Customer Satisfaction Surveys

Managing Customer Relationships

Evaluating Customer Experience Strategies.

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90