Professional Certificate in Customer Relationship Management in Automotive Sales

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Overview

Learning outcomes

Course content

Sales Techniques in Automotive Industry

Customer Relationship Management Strategies

Effective Communication in Automotive Sales

Building Trust and Rapport with Customers

Understanding Customer Needs and Preferences

Handling Customer Objections and Concerns

Utilizing Technology in Automotive Sales

Maintaining Customer Loyalty and Retention

Managing Customer Feedback and Reviews

Ethical Practices in Automotive Sales.

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90