Undergraduate Certificate in Automotive Used Car Customer Service

Learn essential customer service skills specific to the automotive used car industry in this undergraduate certificate program.

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Flexible schedule
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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Effective Communication Skills

2

Understanding Automotive Used Car Industry

3

Customer Service Excellence

4

Automotive Sales Techniques

5

Negotiation Strategies

6

Vehicle Inspection And Evaluation

7

Automotive Financing Options

8

Legal And Ethical Aspects In Automotive Sales

9

Building Customer Relationships

10

Problem-Solving In Automotive Customer Service

11

Principles Of Customer Service In Automotive Used Car Industry

12

Communication Skills In Automotive Used Car Customer Service

13

Understanding Used Car Market Trends

14

Legal And Ethical Considerations In Automotive Used Car Sales

15

Negotiation Techniques In Automotive Used Car Customer Service

16

Resolving Customer Complaints In Automotive Used Car Industry

17

Vehicle Inspection And Evaluation In Automotive Used Car Sales

18

Financing Options For Automotive Used Car Customers

19

Sales Techniques For Automotive Used Car Industry

20

Building Long-Term Customer Relationships In Automotive Used Car Sales

Career Path

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Key facts

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Why this course

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People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Oliver Thompson
GB

I can't recommend this course enough! As someone looking to get into the automotive industry, the Undergraduate Certificate in Automotive Used Car Customer Service from Stanmore School of Business provided me with invaluable practical knowledge and skills. The course materials were top-notch, and I particularly appreciated the real-world case studies and simulations that helped me better understand how to handle various customer service scenarios. I'm confident this course has set me up for success in my future career.

Clara Martinez
ES

Excelente curso! La certificación en Atención al Cliente de Automóviles de Ocasión de la Stanmore School of Business me ha ayudado mucho en el logro de mis objetivos de aprendizaje. El contenido era muy práctico y relevante, y pude adquirir conocimientos y habilidades específicas que aplico en mi trabajo actual. Los materiales del curso eran de alta calidad y me ayudaron a desarrollar una mejor comprensión de las necesidades de los clientes y cómo satisfacerlas. Muy recomendable.

Liam Patel
CA

This course was fantastic! As someone who wanted to improve their skills in the automotive used car customer service industry, the Undergraduate Certificate in Automotive Used Car Customer Service from Stanmore School of Business exceeded my expectations. The course content was engaging, relevant, and covered a wide range of topics. I especially appreciated the interactive exercises and quizzes, which helped me solidify my knowledge. I'm so glad I took this course and would highly recommend it to anyone in the industry.

Sophia Kim
KR

자동차 중고 고객 서비스 분야에서 능력을 키우고 싶었는데, 스��an모어 비즈니스 학교의 과정이 정말 도움이 되었습니다. 강의 자료는 aclear and concise하면서 실용적으로 구성되어 있어 직접 적용할 수 있는 지식과 기술을 学습할 수 있었습니다. 강사들도 매우 친절하고 도움이 되었습니다. 강의 내용은 전반적으로 만족스러웠지만, 조금 더 다양한 실습 시나리오를 제공하여 실전 상황에 더 잘 대처할 수 있는 능력을 키울 수 있다면 더 좋았을 것입니다. 그래도 이 과정을 수강하면서 많이 배울 수 있었던 것 같아 만족하고 있습니다.





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Taught in English

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Recently updated!

May 2025