Professional Certificate in Crisis Negotiation and Conflict Resolution

This course teaches strategies for resolving conflicts and negotiating in crisis situations, enhancing communication skills and conflict resolution techniques.

1874 already enrolled
Flexible schedule
Learn at your own pace
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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Negotiation Theory And Practice

2

Conflict Resolution Strategies

3

Communication Skills For Negotiation

4

Crisis Management Techniques

5

Psychology Of Conflict

6

Ethics In Negotiation

7

Cultural Awareness In Conflict Resolution

8

Hostage Negotiation Tactics

9

De-Escalation Strategies In Crisis Situations

10

Building Rapport And Trust In Negotiations.

11

Introduction To Crisis Negotiation And Conflict Resolution

12

Understanding Conflict Dynamics

13

Communication Skills In Crisis Negotiation

14

Negotiation Strategies And Techniques

15

Legal And Ethical Considerations In Crisis Negotiation

16

Psychological Aspects Of Crisis Negotiation

17

Cultural Competence In Crisis Negotiation

18

Managing Emotions In Crisis Situations

19

Team Collaboration In Crisis Negotiation

20

Practical Application Of Crisis Negotiation Skills

Career Path

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Key facts

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Why this course

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People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Jacob Thompson
US

This course has been an absolute game-changer for my career in diplomacy. The practical knowledge and skills I gained are directly applicable to my day-to-day work, especially the hostage negotiation simulations. The course materials were high-quality, up-to-date, and relevant. I wholeheartedly recommend this course to anyone looking to enhance their conflict resolution skills.

Ella Patel
GB

As a seasoned HR professional, I found the Professional Certificate in Crisis Negotiation and Conflict Resolution incredibly valuable. The course exceeded my expectations in terms of content and delivery. I particularly appreciated the real-world case studies and negotiation techniques. It was a pleasure learning from experienced practitioners, and the course has undoubtedly enriched my conflict resolution skills.

Marcos Alvarez
ES

Fantástico curso! Me ha ayudado muchísimo en mi trabajo como mediador en conflictos laborales. Los ejemplos prácticos y los materiales de estudio son de primera calidad. El enfoque en habilidades negociadoras y resolución de conflictos me ha dado herramientas valiosas para gestionar situaciones difíciles.

Sophia Liu
CN

很棒的课程,让我深入理解了危机谈判和冲突解决的技巧与方法。我非常高兴地发现,这门课程不仅仅是理论,还有大量的实践案例和模拟演习。课件也非常高质量,可以参考和学习。我非常感激这门课程让我收获了这么多。





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Taught in English

Clear and professional communication

Recently updated!

May 2025