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Professional Certificate in Customer Experience Management
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Customer Experience Fundamentals
2
Customer Journey Mapping
3
Customer Feedback and Surveys
4
Employee Engagement
5
Data Analytics for CX
6
Customer Centric Culture
7
Omni-channel Strategy
8
Customer Loyalty Programs
9
Continuous Improvement for CX
10
Technology Solutions for CX.
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90
Career Path
Key facts
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Why this course
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Frequently asked questions
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Enhance your skills in customer experience management with this professional certificate course, focusing on strategies, tools, and best practices.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.