Undergraduate Certificate in Virtual Reference Services.

Learn how to provide virtual reference services in libraries through this undergraduate certificate course. Gain skills in online research assistance.

1887 already enrolled
Flexible schedule
Learn at your own pace
100% online
Learn from anywhere
Shareable certificate
Add to LinkedIn
2 months to complete
at 2-3 hours a week

Overview

Loading...

Learning outcomes

Loading...

Course content

1

Introduction To Virtual Reference Services

2

Information Seeking Behavior

3

Reference Interview Techniques

4

Virtual Reference Tools And Platforms

5

Ethical And Legal Issues In Virtual Reference

6

User Experience And Virtual Reference

7

Evaluation And Assessment Of Virtual Reference Services

8

Marketing And Promotion Of Virtual Reference

9

Collaboration And Partnerships In Virtual Reference

10

Trends And Future Directions In Virtual Reference Services

11

Introduction To Virtual Reference Services

12

Reference Interview Techniques

13

Online Information Resources

14

Virtual Reference Tools

15

Ethical And Legal Issues In Virtual Reference Services

16

User Behavior And Expectations In Virtual Reference

17

Evaluation And Assessment Of Virtual Reference Services

18

Collaboration And Partnerships In Virtual Reference

19

Innovations In Virtual Reference Services

20

Professional Development In Virtual Reference.

Career Path

Loading...

Key facts

Loading...

Why this course

Loading...

People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Oliver Thompson
GB

I highly recommend Stanmore School of Business' Undergraduate Certificate in Virtual Reference Services. The course materials are top-notch and were instrumental in helping me achieve my learning goals. I gained practical knowledge in managing virtual reference services, including training on various software tools and live chat platforms. This has greatly benefited my current role as a librarian, allowing me to better assist patrons online. The overall learning experience was fantastic, and I'm grateful for the skills I've acquired through this course.

Clara Lee
US

I just completed the Undergraduate Certificate in Virtual Reference Services at Stanmore School of Business, and I'm thrilled with the practical skills I've gained. The course content is engaging, and the materials are relevant to real-world applications. For example, I learned about virtual reference etiquette, which I've since applied in my job at a help desk. I'm glad I took this course and feel more confident in my ability to provide virtual support to users.

Akash Patel
IN

Stanmore School of Business' Undergraduate Certificate in Virtual Reference Services is fantastic! The course covers a wide range of topics, and I was impressed by the depth and quality of the course materials. I particularly enjoyed learning about best practices in virtual reference services and the importance of user experience. This knowledge has already helped me improve my work as a tech support specialist. Overall, I'm extremely satisfied with the course and would recommend it to anyone interested in virtual support services.

Olivia Smith
US

I recently completed the Undergraduate Certificate in Virtual Reference Services from Stanmore School of Business, and I'm so glad I did! The course was well-structured and easy to follow. I appreciated the focus on practical knowledge and skills, which I could apply directly to my job in a public library. The course materials were relevant and up-to-date, and I especially enjoyed learning about new software tools and techniques for managing virtual reference services. Overall, I'm very satisfied with my learning experience and would recommend this course to anyone interested in virtual support services.





Shareable certificate

Add to your LinkedIn profile

Taught in English

Clear and professional communication

Recently updated!

May 2025