Postgraduate Certificate in Customer Relationship Management

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Overview

Learning outcomes

Course content

Customer Relationship Management Strategies

Customer Data Analytics

Customer Loyalty Programs

Customer Retention Techniques

Customer Feedback Management

CRM Technology Solutions

E-commerce and CRM

Social Media in CRM

Cross-selling and Up-selling

CRM Implementation and Integration

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90