Loading...
Professional Certificate in Customer Experience Management
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
Loading...
Learning outcomes
Loading...
Course content
1
Customer Experience Fundamentals
2
Customer Journey Mapping
3
Data Analytics for Customer Insights
4
Customer Relationship Management
5
Design Thinking for Customer Experience
6
Service Design and Innovation
7
Measuring Customer Satisfaction
8
Effective Communication in Customer Service
9
Handling Customer Complaints
10
Strategic Customer Experience Management
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90
Career Path
Key facts
Loading...
Why this course
Loading...
Frequently asked questions
Loading...
The Professional Certificate in Customer Experience Management equips professionals with skills to enhance customer interactions and drive business success.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.