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Undergraduate Certificate in Customer Relationship Management
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Introduction to Customer Relationship Management
2
Customer Engagement Strategies
3
Data Analytics for Customer Insights
4
Managing Customer Experience
5
CRM Technologies and Tools
6
Customer Relationship Management Fundamentals
7
Digital Marketing Strategies
8
Data Analytics for Customer Insights
9
Customer Experience Management
10
Sales Management and Strategies
11
Consumer Behavior Analysis
12
CRM Software and Tools
13
Building Customer Loyalty
14
Effective Communication in Business
15
Conflict Resolution and Negotiation Skills
16
Introduction to Customer Relationship Management
17
Customer Behavior and Analysis
18
Marketing Strategies for Customer Retention
19
Technology in Customer Relationship Management
20
Managing Customer Feedback and Complaints
21
Building Customer Loyalty
22
Sales and Customer Relationship Management
23
Data Management for Customer Relations
24
Ethics in Customer Relationship Management
25
Effective Communication with Customers
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90
Career Path
Key facts
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Why this course
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Frequently asked questions
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The Undergraduate Certificate in Customer Relationship Management equips students with essential skills to build and maintain effective customer relationships.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.